Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be:
- In the same condition that you received it
- Unused and unopened
- In its original packaging
- Accompanied by a receipt or proof of purchase
Opened or used items (including opened packs of sleeves, top loaders, semi-rigid holders, or other card supplies) are not eligible for return.
How to Start a Return
To start a return, contact us at support@shinycardstcgshop.com.
If your return is accepted, we'll provide instructions on how and where to send your package. Returns sent without prior approval will not be accepted.
Return Address:
Shiny Cards TCG Shop
PO Box 12631
Houston, TX 77087
United States
Damages & Shipping Issues
Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery at support@shinycardstcgshop.com with photos so we can make it right.
Non-Returnable Items
The following items are non-returnable:
- Opened or used products
- Clearance or final-sale items
- Gift cards
If you have questions about a specific item, please contact us before purchasing.
Exchanges
We do not offer direct exchanges.
The fastest way to receive a replacement is to return the eligible item and place a new order once the return is approved.
Refunds
Once we receive and inspect your return, we'll notify you of approval or rejection.
If approved, refunds are issued to the original payment method within 10 business days. Processing times may vary depending on your bank or card issuer.
If more than 15 business days have passed since approval, contact us at admin@shinycardstcgshop.com.
Final Sale & Clearance Items
Items marked as Final Sale, Clearance, or Sale are not eligible for returns, exchanges, or refunds.
Note: Opened or used card supplies are considered final sale and cannot be returned.
Final sale items are sold as-is and may include discounted, overstock, or promotional products. Please review product details carefully before purchasing.
The only exception is if an item arrives damaged, defective, or incorrect. In those cases, please contact us within 7 days of delivery at support@shinycardstcgshop.com with photos so we can assist.